Privacy Policy & Terms and Conditions
Way Programs LLC, doing business as The Way Physical Therapy
Effective Date: June 15, 2026
This Privacy Policy and Terms and Conditions document describes how The Way Physical Therapy ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website or use our services. By using our website or contacting us, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
Personal Identification Information
Name, date of birth, address, phone number, and email address provided through our website forms, scheduling tools, or direct communications.
Health and Clinical Information
Information related to your physical condition, treatment history, and care needs, collected in connection with the provision of physical therapy and performance training services.
Website Usage Information
IP address, browser type, pages visited, and time spent on our site, collected automatically through standard web technologies.
Communications
Records of messages, emails, or inquiries submitted through our website or sent to our team directly.
2. How Information Is Used
We use the information we collect to:
- Schedule and coordinate appointments and care services
- Communicate with you regarding your treatment, billing, and administrative matters
- Respond to inquiries and provide requested information
- Maintain accurate clinical and business records
- Comply with applicable federal and state laws and regulations
- Improve the quality and delivery of our services
We do not use your information for marketing profiling, automated decision-making, or any purpose unrelated to your care or our operations.
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors interact with our site.
What Are Cookies: Cookies are small text files placed on your device when you visit our website. They help us remember your preferences and understand site usage patterns.
Types of Cookies We Use:
- Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
- Analytics Cookies: Help us understand how visitors navigate our site so we can improve performance and content. We may use tools such as Google Analytics for this purpose.
- Functional Cookies: Allow the website to remember choices you make to provide a more personalized experience.
Your Cookie Choices: Most web browsers allow you to control cookies through their settings. You may choose to disable cookies; however, doing so may affect the functionality of certain parts of our website.
We do not use cookies to track your activity across third-party websites or serve targeted advertising.
4. Text Messaging & Mobile Data Compliance
SMS Program Description
The Way Physical Therapy operates an SMS program for care coordination purposes. Text messages sent through this program are limited to appointment reminders, administrative communications, and billing-related notifications. No marketing or promotional messages are sent through this program.
Opt-In
If you provide your mobile phone number and check the consent box on our website form, you are consenting to receive text messages from The Way Physical Therapy. These messages are used for care coordination purposes only, including appointment reminders and administrative or billing communications.
Consent to receive text messages is not a condition of receiving care or services.
Opt-Out
You may opt out of receiving text messages at any time. Reply STOP to opt out. Reply HELP for help.
After opting out, you will no longer receive SMS communications from us unless you re-enroll through our website form.
Message Frequency
Message frequency may vary.
Message and Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan. Contact your carrier for details.
Carrier Disclaimer
The Way Physical Therapy is not responsible for any delays or failures in the delivery of text messages. Delivery is subject to effective transmission from your network operator. Mobile network operators are not liable for delayed or undelivered messages.
Age Restriction
Our SMS program is intended for individuals 18 years of age or older. By opting in, you confirm that you are at least 18 years old.
Links to Terms & Conditions
Our full Terms and Conditions are included on this page. You may also access this policy at any time at https://www.thewayphysicaltherapy.com/privacy-policy.
Required Compliance Statement
All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.
5. Information Sharing
We are committed to protecting your personal information. Specifically:
- We do not sell, rent, or trade your personal information to any third party.
- We do not share mobile opt-in data or SMS consent information with third parties for any purpose.
- We may share information with trusted service providers who assist in our operations, including scheduling platforms, billing systems, and electronic records management. All such providers are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.
- We may disclose information as required by law, court order, or regulatory authority, or as necessary to protect the rights, safety, or property of our patients, staff, or the public.
- We handle health-related information in a manner consistent with applicable healthcare privacy laws and regulations.
6. Your Rights
Depending on your state of residence and applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information, subject to legal and operational retention requirements
- Withdraw consent for specific communications, including text messaging
- Receive a copy of your information in a portable format where technically feasible
To exercise any of these rights, please contact us using the information provided at the end of this document. We will respond to valid requests within a reasonable timeframe.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include secure data storage practices, restricted access controls, and staff training on data handling procedures.
No method of electronic transmission or storage is completely secure. While we take the protection of your information seriously, we cannot guarantee absolute security. In the event of a data breach that affects your rights or interests, we will notify you as required by applicable law.
Terms and Conditions of Use
These Terms and Conditions govern your use of the website located at https://www.thewayphysicaltherapy.com, operated by The Way Physical Therapy. By accessing or using our website, you agree to be bound by these terms. If you do not agree, please discontinue use of the site.
8. Use Restrictions
You agree to use this website only for lawful purposes and in a manner consistent with all applicable laws and regulations. You may not:
- Use the site in any way that disrupts, damages, or impairs its functionality
- Attempt to gain unauthorized access to any portion of the site or its underlying systems
- Transmit harmful, offensive, or unlawful content through any feature of the site
- Use automated tools, scrapers, or bots to extract data from the site without prior written consent
- Misrepresent your identity or affiliation when submitting information through the site
9. Intellectual Property
All content on this website, including but not limited to text, images, graphics, logos, and page design, is the property of The Way Physical Therapy or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or republish any content from this site without express written permission from The Way Physical Therapy.
10. Third-Party Links
Our website may contain links to third-party websites for your convenience. The Way Physical Therapy does not control, endorse, or assume responsibility for the content, privacy practices, or terms of any third-party sites. We encourage you to review the privacy policies of any external sites you visit.
11. Termination
We reserve the right to restrict or terminate your access to this website at any time, without notice, for conduct that we determine to be in violation of these Terms and Conditions or otherwise harmful to The Way Physical Therapy, its patients, staff, or operations.
12. Governing Law
These Terms and Conditions and our Privacy Policy are governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in the State of Ohio.
13. Changes to Terms
We reserve the right to update or modify this Privacy Policy and these Terms and Conditions at any time. Changes will be posted on this page with a revised effective date. Your continued use of the website following any changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically.
14. Contact Information
If you have questions about this Privacy Policy, these Terms and Conditions, or your personal information, please contact us:
Way Programs LLC, doing business as The Way Physical Therapy
2903 E 4th Ave
Columbus, OH 43219
Phone: (513) 504-6980
Email: drew@thewayphysicaltherapy.com
Website: https://www.thewayphysicaltherapy.com