Effective Date: April 20, 2025

Privacy Policy & Terms and Conditions

The Way2903 E 4th Ave Suite A, Columbus, OH 43219(513) 504-6980 | drew@thewayphysicaltherapy.comthewayphysicaltherapy.com

Privacy Policy

This Privacy Policy describes how The Way ("we," "us," or "our") collects, uses, and protects the personal information of individuals who visit our website or use our services. By using our website or contacting us, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Identification InformationName, date of birth, address, phone number, and email address provided through our website forms, scheduling tools, or direct communications.

Health and Clinical InformationInformation related to your physical condition, treatment history, and care needs, collected in connection with the provision of physical therapy and performance services.

Website Usage InformationIP address, browser type, pages visited, and time spent on our site, collected automatically through standard web technologies.

CommunicationsRecords of messages, emails, or inquiries submitted through our website or sent to our team directly.

2. How Information Is Used

We use the information we collect to:

• Schedule and coordinate appointments and care services
• Communicate with you regarding your treatment, billing, and administrative matters
• Respond to inquiries and provide requested information
• Maintain accurate clinical and business records
• Comply with applicable federal and state laws and regulations
• Improve the quality and delivery of our services

We do not use your information for marketing profiling, automated decision-making, or any purpose unrelated to your care or our operations.

3. Text Messaging & Mobile Data Compliance

Opt-In

If you provide your mobile phone number and check the consent box on our website form, you are consenting to receive text messages from The Way. These messages are used for care coordination purposes only, including appointment reminders and administrative or billing communications.

Consent to receive text messages is not a condition of receiving care or services.

Opt-Out

You may opt out of receiving text messages at any time. Reply STOP to opt out. Reply HELP for help.

After opting out, you will no longer receive SMS communications from us unless you re-enroll through our website form.

Message Frequency

Message frequency may vary.

Standard message and data rates may apply depending on your mobile carrier and plan.

Required Compliance Statement

All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.

4. Information Sharing

We are committed to protecting your personal information. Specifically:

• We do not sell, rent, or trade your personal information to any third party.
• We do not share mobile opt-in data or SMS consent information with third parties for any purpose, including marketing.
• We may share information with trusted service providers who assist in our operations, including scheduling platforms, billing systems, and electronic records management. All such providers are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.
• We may disclose information as required by law, court order, or regulatory authority, or as necessary to protect the rights, safety, or property of our patients, staff, or the public.
• We handle health-related information in a manner consistent with applicable healthcare privacy laws and regulations.

5. Your Rights

Depending on your state of residence and applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, subject to legal and operational retention requirements
• Withdraw consent for specific communications, including text messaging
• Receive a copy of your information in a portable format where technically feasible

To exercise any of these rights, please contact us using the information provided at the end of this document. We will respond to valid requests within a reasonable timeframe.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include secure data storage practices, restricted access controls, and staff training on data handling procedures.

No method of electronic transmission or storage is completely secure. While we take the protection of your information seriously, we cannot guarantee absolute security. In the event of a data breach that affects your rights or interests, we will notify you as required by applicable law.

Terms and Conditions of Use

These Terms and Conditions govern your use of the website located at thewayphysicaltherapy.com, operated by The Way. By accessing or using our website, you agree to be bound by these terms. If you do not agree, please discontinue use of the site.

7. Use Restrictions

You agree to use this website only for lawful purposes and in a manner consistent with all applicable laws and regulations. You may not:

• Use the site in any way that disrupts, damages, or impairs its functionality
• Attempt to gain unauthorized access to any portion of the site or its underlying systems
• Transmit harmful, offensive, or unlawful content through any feature of the site
• Use automated tools, scrapers, or bots to extract data from the site without prior written consent
• Misrepresent your identity or affiliation when submitting information through the site

8. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, and page design, is the property of The Way or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or republish any content from this site without express written permission from The Way.

9. Third-Party Links

Our website may contain links to third-party websites for your convenience. The Way does not control, endorse, or assume responsibility for the content, privacy practices, or terms of any third-party sites. We encourage you to review the privacy policies of any external sites you visit.

10. Termination

We reserve the right to restrict or terminate your access to this website at any time, without notice, for conduct that we determine to be in violation of these Terms and Conditions or otherwise harmful to The Way, its patients, staff, or operations.

11. Governing Law

These Terms and Conditions and our Privacy Policy are governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in the State of Ohio.

12. Changes to Terms

We reserve the right to update or modify this Privacy Policy and these Terms and Conditions at any time. Changes will be posted on this page with a revised effective date. Your continued use of the website following any changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

13. Contact Information

If you have questions about this Privacy Policy, these Terms and Conditions, or your personal information, please contact us:

The Way2903 E 4th Ave Suite AColumbus, OH 43219

Phone: (513) 504-6980Email: drew@thewayphysicaltherapy.comWebsite: thewayphysicaltherapy.com

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